Payment & Cancellation Policy
Nuevo Emporium – Seamless Payments, Flexible Cancellations
At Nuevo Emporium, we aim to make your gifting experience smooth from browsing to checkout. Below is our transparent policy on payments and order cancellations. Your trust means everything to us. Our payment and cancellation process is designed to be transparent, secure, and customer-friendly—just like our gifting experience.
Payment Options
We offer secure, flexible payment methods for a convenient shopping experience: Online Payment Methods: ● Credit/Debit Cards (Visa, MasterCard, RuPay, Maestro, etc.) ● UPI (Google Pay, PhonePe, Paytm, BHIM, etc.) ● Net Banking – All major banks supported ● Wallets – Paytm, Amazon Pay, Mobikwik, etc. Offline/Other Methods: ● Cash on Delivery (COD) – Available on select items & pin codes. ● Bank Transfer – For bulk/corporate orders only. All transactions are secured with 128-bit SSL encryption for data safety.
Payment Confirmation
● Upon successful payment, you’ll receive an order confirmation via email and SMS with your invoice and order details. ● In case of failed payments, you will be redirected back to checkout or offered alternate modes to complete your order
Cancellation Policy
You can cancel your order under the following terms: 𝗙𝗿𝗲𝗲 𝗖𝗮𝗻𝗰𝗲𝗹𝗹𝗮𝘁𝗶𝗼𝗻 𝗖𝗼𝗻𝗱𝗶𝘁𝗶𝗼𝗻𝘀 If your order is not yet dispatched, you can cancel it for free by contacting us via: ● WhatsApp: 022-69711880 ● Email: support@nuevoemporium.com 𝗣𝗼𝘀𝘁-𝗗𝗶𝘀𝗽𝗮𝘁𝗰𝗵 𝗖𝗮𝗻𝗰𝗲𝗹𝗹𝗮𝘁𝗶𝗼𝗻𝘀 ● Once dispatched, cancellation is not possible. ● You may refuse delivery and request a refund only if the package is unopened and uncustomized
Non-Cancellable Orders
● Orders with personalization, branding, or customization cannot be canceled once confirmed. ● Orders placed during promotional events with limited stock or pre-booking may have restricted cancellation.
Refund for Cancellations
● Refunds for prepaid orders (if canceled within policy limits) are processed within 5–7 business days. ● Refunds will be made to the original payment source (card, UPI, etc.). ● For COD orders, refund will be initiated via bank transfer upon customer request.
Need to Modify an Order?
If you wish to update address, change products, or modify recipient info, reach out to us within 6 hours of placing the order. We’ll do our best to accommodate the changes before processing.
Support & Queries
We’re always here to help with payment or cancellation issues: Email: support@nuevoemporium.com Call/WhatsApp: +91 8080808964